Terms & Conditions
CONSENT TO TREATMENT:
It is the policy of Halton Physiotherapy & Sports Injury Clinic to obtain consent from the client prior to starting an episode of care. As a client you have the right to decline treatment from Halton Physiotherapy & Sports Injury Clinic at any stage without prejudicing your future care. By signing a record card you are providing consent to treatment provided by Halton Physiotherapy & Sports Injury Clinic. During the course of an episode of care, certain specialist treatments may require subsequent consent-to-treatment, but will be fully discussed with you. All assessments and treatments will be performed by a qualified, registered and insured therapist who will work within their defined scope of practice as defined by their relevant UK governing body. You must advise your therapist of anything that may affect your treatment or diagnosis. Following examination, an explanation of the therapist's opinion and proposed treatment will be provided. It is important you fully understand the diagnosis, recommendations, procedures and treatments that will be involved, including any possible side effects. In some circumstances a degree of undress may be required, but will be explained at the time by your therapist. You are entitled to be accompanied during your treatment if you wish. We will endeavour to maintain your dignity and modesty at all times.
Payment is required at the time of your appointment unless you have Private Medical Insurance and are able to provide the required details of your Private Insurer. Receipts will be provided if necessary.
Halton Physiotherapy & Sports Injury Clinic is registered for physiotherapy with most major private health insurers in the UK. If you would like your physiotherapy costs to be covered by your health insurance, please notify the insurance company before making an initial consultation. Most insurers require a doctor to recommend physiotherapy, so you may need to arrange an appointment with your GP to start with. At your 1st consultation bring your membership details, authorisation number and any excess relating to your policy. The fees, when invoiced directly, to insurers may vary from our standard fees. You may choose to pay at the time of your appointment and take responsibility for your own claim process. Please be aware that your insurance may not cover the full cost of your invoice (eg. policy excess) and you remain liable for all costs associated with your treatment.
Appointments can be cancelled with no charge if a minimum of 24 hours’ notice is given. If less than 24 hours' notice is given before cancelling your appointment, or if you fail to attend, or are late for your appointment, you will still be charged the full amount for your appointment.
The information provided on this website is intended as a guide to inform the reader of our services at Halton Physiotherapy & Sports Injury Clinic. You should not rely solely on the information provided here as the only source of self-management of an injury. We believe the information to be truthful but always recommend seeking professional advice on the best approach to management of individual injuries and for decisions on return to work, sport or other activities.